We understand that ordering a dress for your special occasion is a very important decision, and our cancellation policy was formulated with this in mind. However, please note that all of our dresses are made-to-order. Once the tailoring process has begun, the customized materials cannot be reused.
If you need to change your mind after placing an order, please review our time-sensitive cancellation windows below and contact us immediately.
Customized Dresses
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Within 12 hours of payment confirmation: 100% Full Refund (Product Price & Shipping Cost).
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Within 24 hours of payment confirmation: 70% Product Price Refund & 100% Shipping Cost Refund.
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Within 48 hours of payment confirmation: 50% Product Price Refund & 100% Shipping Cost Refund.
Standard Sized Dresses
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Within 12 hours of payment confirmation: 100% Full Refund (Product Price & Shipping Cost).
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Within 24 hours of payment confirmation: 75% Product Price Refund & 100% Shipping Cost Refund.
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Within 48 hours of payment confirmation: 55% Product Price Refund & 100% Shipping Cost Refund.
Important Notice on Cut-off Times
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After 48 Hours: After 2 days (48 hours) of payment confirmation, your dress is fully in production and your order cannot be cancelled.
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Rush Orders: Cancellations and modifications are strictly not applicable for Rush Orders after 24 hours of payment confirmation.
Contact & Business Information To request an order cancellation, please contact our support team immediately with your Order Number:
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Email: support@kemedress.co.uk
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Business Address: Suzhou Huqiu Bridal Veil City, Unit A, Huqiu District, Suzhou, Jiangsu, 215100, China